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RAE de Hong Kong (China) USD

Background & Requests

The client is a private veterinary hospital located in Malaysia, serving both companion animals and small livestock in the surrounding region. With the continuous growth of local pet ownership and increasing demand for advanced veterinary care, the hospital decided to upgrade and renovate its existing ICU ward to meet higher clinical standards.

The original ICU facility was limited in space and lacked modern equipment integration, making it difficult to support critical care, post-operative monitoring, and infection control. To improve treatment outcomes and operational efficiency, the hospital initiated a comprehensive ICU renovation project focused on functionality, safety, and future scalability.

Solution Implementation Process

10 Nov
Request Discussion

We start by understanding your project needs, application scenarios, and specific requirements.

  • 7PM - 11PM
  • Event location
13 Nov
Solution Design & Equipment List

Based on your needs, we develop a tailored solution and provide a detailed equipment list.

  • 2PM - 5PM
  • Event location
15 Nov
Quotation & Optimization

We manage global shipping and provide guidance for smooth delivery and installation.

  • 5PM
  • Event location
10 Jan
Production & Stock Management

Production is arranged efficiently with strict quality control and inventory coordination.

  • Event location
11 Mar
Delivery & Installation

We offer a clear quotation and optimize the solution to balance cost and performance.

  • 5PM-9PM
  • Shanghai Port
08 Mar
After-Sales & Training

Ongoing support and training ensure reliable operation and long-term performance.

  • Ready to Start

Challenges

how we overcame

01 How We Minimized Disruption to Daily Clinical Operations

The hospital needed to remain operational during the renovation, which required careful planning to minimize disruption to daily clinical activities.

-Phased Renovation Plan

The project was carried out in stages, enabling the hospital to continue essential services without major interruptions during the renovation process.

-Adaptation to Local Conditions

The solution prioritized reliable, easy-to-maintain equipment and practical system configurations suitable for local power and operating conditions.

02 How We Adapted the ICU Solution to Local Infrastructure Conditions

The hospital needed to remain operational during the renovation, which required careful planning to minimize disruption to daily clinical activities.

Customers' Feedback

This ICU renovation has significantly improved our hospital’s critical care capabilities. The new layout is more organized, the environment is cleaner, and our team can respond to emergencies much faster than before. The upgraded ICU not only enhances patient safety but also reflects our long-term commitment to providing high-quality veterinary care in Kenya.

Mars Lee / Hospital Director

From the moment I entered the clinic, I felt confident leaving my pet in the hospital’s care. The environment was clean, quiet, and well-organized, which helped reduce my anxiety during a very stressful time.

Chris / End User

The renovated ICU has made a big difference in our daily work. Monitoring, treatment, and post-operative care are now much more efficient, and the workflow is smoother during emergencies.

Jessie Kruis / Veterinarian

FAQs

1. What should I do if the equipment encounters a problem?

If any issue occurs, you can contact our support team via email, phone, or online channels. Our engineers will first perform remote diagnostics and provide a solution. If necessary, we will arrange spare parts or further assistance to resolve the issue quickly.

2. Do you provide training for first-time users?

Yes, we offer step-by-step training to help your team get started smoothly. This includes installation guidance, operation instructions, and best practices to ensure confident and correct use from day one.

3. Is ongoing training support available after purchase?

Yes, we provide continuous training support through user manuals, video tutorials, and remote guidance, ensuring your team can operate the equipment efficiently over time.

4. What shipping methods do you offer?

We offer flexible logistics solutions including sea freight, air freight, rail transport, and door-to-door delivery. The most suitable shipping method will be recommended based on your timeline, budget, and shipment volume.

5. Can you handle customs clearance and final delivery?

Yes, we provide door-to-door logistics services for most countries, including customs clearance and final delivery to your warehouse, clinic, or designated location.

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