If any issue occurs, you can contact our support team via email, phone, or online channels. Our engineers will first perform remote diagnostics and provide a solution. If necessary, we will arrange spare parts or further assistance to resolve the issue quickly.
Requirement Discussion
Solution Design & Equipment List
Quotation & Optimization
Production & Quality Control
Global Delivery & Installation Support
After-Sales & Training
Why Choose FOIVET
Not Others
Quality Control
Competitive Price
Flexible MOQ
Fast Response
Professional Trading
Independent Design
Global Reach
Website Setup
Online Promotion
Photography
Videos
Turnkey Solution
Ship to port
If you choose to use your own freight forwarder, we can deliver the cargo to any designated seaport, airport, or rail terminal.
Sea freight
This is the most cost-effective shipping option, but also the slowest, with a transit time of approximately 15–40 days from China to the destination port. LCL or FCL will be arranged based on shipment volume
Air freight
This is the fastest shipping option, with transit times of just 2–5 days from China to the destination airport. For shipments over 500 kg, it is more cost-effective than international courier services.
Railway freight
We offer both FCL and LCL rail shipping to countries along the New Eurasian Land Bridge. Rail express takes approximately half the transit time of sea freight and is significantly more cost-effective than air freight.
Ship to door
We provide door-to-door logistics services for most countries, covering all export and import duties and taxes. In addition to delivery to private warehouses, we can ship directly to Amazon fulfillment centers or other designated third-party locations. Our team manages sea, air, or rail transportation, handles customs clearance, and completes final delivery by truck or courier.
Local truck delivery
A commonly used sea-freight door-to-door solution, ideal for shipments over 3 CBM, with transit times of approximately 3–10 days.
Local express delivery
By combining sea transport with domestic express delivery, this solution is around 30% faster than traditional sea freight and up to 70% more cost-effective than courier or air freight, with a minimum shipment of 50 kg.
After-Sales Support
1️⃣ Issue Reporting
Report the issue through our support channels (online, phone, or email), with basic details or photos/videos.
2️⃣ Remote Diagnosis
Our technical team conducts remote troubleshooting via video call or online communication to identify the root cause.
3️⃣ Solution & Support
We provide the appropriate solution, including operation guidance, software support, or spare parts arrangement.
4️⃣ Resolution & Follow-Up
Once resolved, we follow up to ensure the equipment is running properly and prevent recurring issues.
Training & Guidance
1️⃣ Training Needs Assessment
We evaluate your application scenarios and team experience to tailor the training approach.
2️⃣ Setup & Onboarding
We guide your team through installation, setup, and initial operation to ensure a smooth start.
3️⃣ Operation Training
Step-by-step training on daily operation, key functions, and best practices.
4️⃣ Ongoing Guidance
Continuous support through manuals, videos, and remote sessions to reinforce correct usage over time.
FAQs
1.What should I do if the equipment encounters a problem?
2.Do you provide training for first-time users?
Yes, we offer step-by-step training to help your team get started smoothly. This includes installation guidance, operation instructions, and best practices to ensure confident and correct use from day one.
3. Is ongoing training support available after purchase?
Yes, we provide continuous training support through user manuals, video tutorials, and remote guidance, ensuring your team can operate the equipment efficiently over time.
4. What shipping methods do you offer?
We offer flexible logistics solutions including sea freight, air freight, rail transport, and door-to-door delivery. The most suitable shipping method will be recommended based on your timeline, budget, and shipment volume.
5. Can you handle customs clearance and final delivery?
Yes, we provide door-to-door logistics services for most countries, including customs clearance and final delivery to your warehouse, clinic, or designated location.